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Why Product Managers Should Become Experience Managers

As a product manager, you have probably spent a number of working hours thinking about the development of your product and all the features attached to it. But have you ever considered that from a customer perspective, every interaction with a brand is perceived as an experience?

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How Customer-Centric Design Can Be Harmful And How To Solve It

Much is said in the corporate world about customer-centricity: It is an approach that focuses on user needs, desires and limitations to generate innovative solutions. Delivering solutions based on the mindset of the customer became very popular among business managers at the beginning of the 21st century.

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The Five Types Of Startups To Watch In 2022: Part Two

For 2022 and beyond, I see five types of startups to watch for in 2022. Having already gone in-depth into the triple p startup and underdog types of startups in my last article, I would now like to define the hyper-convenient startup, the self-service-as-a-service startup and the ethical tech startup.

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Service Design That Is Good For Profit And Planet

Global warming has already transformed life beyond recognition, and businesses must be aware of their contribution to climate change and take action. If you think this might be difficult, here are some simple steps to start.

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Post-Pandemic Motivations: In continuous search of the truth.

The most obvious aspect of the post-pandemic superhero is the digital lifestyle, as the online customer base grows and Gen Z is more open-minded to purely digital platforms. Learn about routines of the new consumer, in which it’s digital that keeps things interesting.

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The Unicorn Canvas

Rethink and realign your business’ essential elements and building blocks, assessing your readiness to market, piloting methods and marketing strategy.

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10 Common Cognitive Biases

Cognitive biases are systemic errors (tendencies or ways of thinking) in our thought process that influence our decisions and assessments, and therefore also our lives and work.

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